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Operations Developer (Distribution Services)

Operations Developer (Distribution Services)



The purpose of the job is to secure all operational aspects of service execution to support the stability and growth of IKEA. To reach excellence in Service Business operations by executing daily operations within defined geographical scope to reach settled and agreed targets for all performance indicators. Actively develop the logistic set-up, together with service providers and IKEA stakeholders, to secure service execution at the right time and with the right quality to achieve the goal of creating only satisfied customers.

Your tasks will include:

  • Is responsible for establishing, maintaining and optimizing efficient logistic set up with ESP operations
  • Is responsible for execution and follow up agreed/signed contracts in assigned market and monitoring of compliance of working methods
  • Is responsible for minor renegotiations in regards to non-contractual aspects, like adjusting delivery areas and service levels
  • Is responsible to agree and set service and capacity with service provider in correlation with given forecast
  • Is responsible for monitoring and improving the operational performance of service providers in designated market as well as working pro-actively together with relevant stakeholders
  • Is responsible for developing service providers according to Supplier Development Process (SDP)
  • Is responsible for IWAY compliance and development for alternative fuel and technology with my service provider
  • Trains and advices service providers in working methods and integrated IT solution, together with other stakeholders
  • Actively builds networks, encourage clear communication and cooperation with service provider and other IKEA stakeholders in market, sharing goals and ambitions that will support the overall business development
  • Participate in sourcing projects to contribute with local operational and market knowledge

Your knowledge, skills and experience include:

  • University degree in logistics, economics, business administration or relevant working experience
  • Good knowledge of functions within Supply Chain and Retail and how they contribute to the process
  • Knowledge and experience of meeting and interacting with external partners
  • Understanding of customer needs/expectations and experiences
  • Experience in developing ways of working and development of service providers and projects
  • Have analytics skills and network building abilities
  • Knowledge of the legislations/regulations governing the transport & service industry and experience from contract management

IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.