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Customs Operations Team Leader (Distribution Services)

Customs Operations Team Leader (Distribution Services)



PURPOSE OF FUNCTION: To support the IKEA goods availability to relevant stakeholders for the fulfillment of the agreed service level to IKEA customer, establishing the customs process and deliver operation excellence by smooth and efficient border-crossing activity at lowest cost, meanwhile fully complying with relevant laws and regulations in local country.

PURPOSE OF JOB: To lead country customs team to manage import and export related affairs in the objective to achieve customs clearance efficiency, cost effectiveness and customs compliance.To secure the team deliveries according to IKEA Strategy, Business Plan, Customs 2020 by developing business and people together.


  1. Be responsible for import and export affairs in assigned IKEA units, securing efficient and effective internal controls and conducting business in compliance with internal and external rules and regulations and achieve operation excellence.
  2. Work closely with IKEA stakeholders, continuously enhance process optimization to meet business requirements.
  3. Secure IKEA business model and bonded warehouse management.
  4.  Manage and improve operations team performance.
  5. Maintain good communication with custom authorities and get their support on tracking and adapting relevant rules to contribute on cost and operation efficiency.
  6. Lead and develop team in accordance with "Leading business and people together", secure team competence to current and future needs.


  • Excellent knowledge in customs operation; Good compliance awareness;
  • Good leadership qualities;
  • Good knowledge of Customs system;
  • Good understanding of classification rules; Good understanding of government policy.
  • High interest in customs and trade related fields;
  • Enjoying working with people and motivated by developing people;
  • Eager to pioneer the Customs related policy adapter;
  • Passion of working in a fast growing company and facing challenges arising from subsequent growth;
  • Eager to drive change and find optimal solution.

For more details, please contact Melissa Alphanso or Namit Baikar

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