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Checkout Team Leader – Customer Relations

Checkout Team Leader – Customer Relations

292032

Hyderabad

It takes a dream to create a successful business idea....It takes people to make dreams a reality.

Working at the IKEA Group means that you are part of an inspiring, fun and fast-paced environment. We’re the world’s largest home furnishing retailer, with 155,000 co-workers and operations in 43 countries, but we value working in a non-bureaucratic way. Here you can always be yourself. In fact, we actively encourage it! At IKEA, we respect each other, our differences and are open to everyone making a contribution. So no matter where you work in the world, you’ll most likely rub shoulders with a diverse group of people – with different backgrounds, special skills and a quirky sense of humour.

We offer exceptional career and learning possibilities at IKEA. Our co-workers are encouraged to try different roles, and many change between functions and countries several times in their careers. You can design your own career path according to your development plan and future goals. We believe in every co-worker’s ability to develop. Because as you grow, IKEA grows too. To start growing with IKEA, take a look at our different roles and available jobs.

 

We are currently looking Checkout Team Leader – Customer Relations to join our IKEA India team in Hyderabad

 

PURPOSE OF FUNCTION

To build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment by:

  • Valuing and fulfilling customer needs and expectations thereby stimulating more and more frequent visits.

  • Understanding customer motivation and expectations, and play an active role in turning them into commercial opportunities.

  • Ensuring a positive shopping experience that creates trust in the IKEA Brand before, during and after their visit.

  • This shall happen by working in partnership with all business functions to contribute to commercial growth.

     

OVERVIEW OF THE ROLE

The check-out area is in shape as new and check-outs are efficiently equipped at all times throughout the day

  • Co-workers are ready and available to help customers

  • To secure co-workers have the knowledge, confidence, responsibility, authority and desire to support customer payment and that they achieve this is an efficient and simple way.

  • Support the check-out co-worker when they cannot resolve a customer’s need, dealing positively and quick with issues raised by our customers.

  • Support the customer friendly, efficient and cost effective execution of the payment process.

  • Follow up on the queuing policy and waiting times in the check-out area and take actions to ensure the agreed goals are met

  • Ensure spot checks are conducted every day, securing proper payment from the customer

  • Work with my manager to identify root cause of recurring problems, agreeing and implementing improved ways of working and following-up to ensure we have been successful in resolving the problem for future customers. Where appropriate work with colleagues in other functions to implement changes which will improve our customers’ satisfaction.

  • Educate the team to understand the IKEA Concept, and ensuring that they read and use the appropriate manuals and other education tools to help maximise our customers’ shopping experience.

     

JOB SPECIFIC EXPERIENCE & SKILLED REQUIRED

Essentials for the role

  • Understanding of the easy buying experience. Cost and budget management.

  • Proven leadership skills in a people-centric organization.

  • IKEA Brand, IKEA culture and values.

  • Knowledge of working methods according to work focus.

  • Knowledge of legal requirements and third-party contracts.

  • Knowledge of the payment process.

  • Good knowledge of IKEA payment tools.

MOTIVATION

  • Be passionate about customers and act to ensure a positive shopping experience.

  • The IKEA values truly reflect personal values.

  • Passionate about leading business through people.

  • Enjoy working in a fast-paced and future-oriented environment.

  • Passionate about home furnishing, peoples' life at home and the IKEA range of products and services.

CAPABILITIES  

  • Ability to work independently and reliably on agreed working methods.

  • Good communication, negotiation and influencing skills.

  • Ability to find solutions for customer and operational issues.

  • Good attention to details by being persistent, structured and accurate.

  • Very perceptive with that ability to implement solutions quickly.

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