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Shopping Experience Team Leader

Shopping Experience Team Leader



It takes a dream to create a successful business idea....It takes people to make dreams a reality.

Working at the IKEA Group means that you are part of an inspiring, fun and fast-paced environment. We’re the world’s largest home furnishing retailer, with 155,000 co-workers and operations in 43 countries, but we value working in a non-bureaucratic way. Here you can always be yourself. In fact, we actively encourage it! At IKEA, we respect each other, our differences and are open to everyone making a contribution. So no matter where you work in the world, you’ll most likely rub shoulders with a diverse group of people – with different backgrounds, special skills and a quirky sense of humour.

We offer exceptional career and learning possibilities at IKEA. Our co-workers are encouraged to try different roles, and many change between functions and countries several times in their careers. You can design your own career path according to your development plan and future goals. We believe in every co-worker’s ability to develop. Because as you grow, IKEA grows too. To start growing with IKEA, take a look at our different roles and available jobs.


We are currently looking Shopping Experience Team Leader  to join our IKEA India team in Hyderabad



To build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment by:

  • Valuing and fulfilling customer needs and expectations thereby stimulating more and more frequent visits.

  • Understanding customer motivation and expectations, and play an active role in turning them into commercial opportunities.

  • Ensuring a positive shopping experience that creates trust in the IKEA Brand before, during and after their visit.

  • This shall happen by working in partnership with all business functions to contribute to commercial growth.


  • The area is in shape as new and are efficiently equipped at all times throughout the day

  • Co-workers are ready and available to help customers

  • To secure co-workers have the knowledge, confidence, responsibility, authority and desire to support customer queries and that they achieve this is an efficient and simple way.

  • Support the co-worker when they cannot resolve a customer’s need, dealing positively and quickly with issues raised by our customers.

  • Work with my manager to identify root cause of recurring problems, agreeing and implementing improved ways of working and following-up to ensure we have been successful in resolving the problem for future customers. Where work with colleagues in other functions to implement changes which will improve customers’ satisfaction.

  • Educate the team to understand the IKEA Concept, and ensuring that they read and use the appropriate manuals and other education tools to help maximise our customers’ shopping experience.

  • Contribute to the Shopping Experience action plan and take ownership for its delivery.

  • Implement “Ways to shop” and ensure co-workers are aware of the same

  • Ensure balanced operational excellence in daily operations to enhance the easy buying experience. Support proactively with customer insights to improve business and functional operations.


Essentials for the role

  • Understanding of all aspects of the home-to home shopping experience

  • Cost and budget management.

  • Proven leadership knowledge in a people-centric organisation.

  • Talent management, i.e. development, succession.

  • Change management.

  • IKEA Brand, IKEA culture and values.

  • Local customer insights, including sources.

  • Knowledge of working methods according to work focus.

  • Legal requirements and working with third party vendors.


  • Be passionate about customers and act to ensure a positive shopping experience.

  • The IKEA values truly reflect personal values.

  • Passionate about leading business through people.

  • Enjoy working in a fast-paced and future-oriented environment.

  • Passionate about home furnishing, peoples' life at home and the IKEA range of products and services.


  • Ability to work independently and reliably on agreed working methods.

  • Good communication, negotiation and influencing skills.

  • Ability to find solutions for customer and operational issues.

  • Good attention to details by being persistent, structured and accurate.

  • Very perceptive with that ability to implement solutions quickly.

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