Easy Buying Manager/Customer Relations
Easy Buying Manager/Customer Relations
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Working at the IKEA Group means that you are part of an inspiring, fun and fast-paced environment. We’re the world’s largest home furnishing retailer, with 155,000 co-workers and operations in 43 countries, but we value working in a non-bureaucratic way. Here you can always be yourself. In fact, we actively encourage it! At IKEA, we respect each other, our differences and are open to everyone making a contribution. So no matter where you work in the world, you’ll most likely rub shoulders with a diverse group of people – with different backgrounds, special skills and a quirky sense of humour.
We offer exceptional career and learning possibilities at IKEA. Our co-workers are encouraged to try different roles, and many change between functions and countries several times in their careers. You can design your own career path according to your development plan and future goals. We believe in every co-worker’s ability to develop. Because as you grow, IKEA grows too. To start growing with IKEA, take a look at our different roles and available jobs.
We are currently looking for a Easy Buying Manager to join our IKEA India team
Overview of the role
To ensure an easy buying experience for all visitors and customers, Ensuring a fast and efficient after-sales experience with the customer in focus. Valuing and fulfilling customer needs and expectations thereby stimulating more and more frequent visits.
• Understanding customer motivation and expectations, and play an active role in turning them into commercial opportunities.
• Ensuring a positive shopping experience that creates trust in the IKEA Brand before, during and after their visit.
To the creation and operational implementation of the local customer relations' action plan.
Support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience.
Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans.
Implement the global solutions, services and tools that support self-service and self-choice during the complete buying experience.
Implement and follow up on the activities identified to remove hindrances and secure a customer-focused easy buying experience.
Ensure the efficient and cost-effective execution of the IKEA exchanges and returns policy and a customer-friendly handling of complaints.
Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession.
- Provide input to the service agreements and contracts with internal and external partners, such as the Customer Support Centre and support co-workers in executing those.
- Be passionate about Customers and act to ensure positive shopping experience
- Experience of working in a Management role in retailing and taking responsibility of a large team
- Experience of working Customer relation function in Retail
- Ability to find solutions for customers and operational issues
- Proven Customer focused mindset
- Cost and budget Management
Sound understanding of business and a background gained from working in a customer-focused, fast-paced and multichannel retail environment.
Experienced in creating and implementing mid-term plans and following up goals.
Proven customer-focused mindset
Self-reliant and motivated with a proven ability to work as part of a team as well as independently
Self-confident and assertive with the ability to influence through the use of customer insight
Please follow the link below to apply for the position of Easy Buying Manager/Customer Relations
Thank you for your interest in IKEA India and should you have any questions regarding the position, please contact us firstname.lastname@example.org