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Business Navigation & Operations Manager

Business Navigation & Operations Manager



It takes a dream to create a successful business idea....It takes people to make dreams a reality.

Working at the IKEA Group means that you are part of an inspiring, fun and fast-paced environment. We’re the world’s largest home furnishing retailer, with 194,000 co-workers and operations in 49 countries, but we value working in a non-bureaucratic way. Here you can always be yourself. In fact, we actively encourage it! At IKEA, we respect each other, our differences and are open to everyone making a contribution. So no matter where you work in the world, you’ll most likely rub shoulders with a diverse group of people – with different backgrounds, special skills and a quirky sense of humour.

We offer exceptional career and learning possibilities at IKEA. Our co-workers are encouraged to try different roles, and many change between functions and countries several times in their careers. You can design your own career path according to your development plan and future goals. We believe in every co-worker’s ability to develop. Because as you grow, IKEA grows too. To start growing with IKEA, take a look at our different roles and available jobs.

IKEA has an ambitious expansion plan in India, to be a leading home furnishing retailer with multi-channel capabilities and also opening about 25 stores by 2030. In Karnataka, IKEA plans both retail stores and ecommerce, a supplier landscape to support local sourcing and has also located its service office for the country in Bangalore. IKEA’s first store in Bengaluru will be in Nagasandra on Tumkur road; IKEA has acquired 14 acres of land and a 40,000 sq.m (450,000 sq. ft.) store will be built with integrated metro connectivity offering great accessibility and catering to over 6 million visitors per year.

Do you want to be part of IKEA’s exciting journey in Bengaluru and India?

We are currently looking for a Business Navigation & Operations Manager to join IKEA Bangalore Store


  • To navigate the growth of IKEA and steer the business towards sustained long term profitability by:
  • Being driven by the IKEA business idea, culture and values, with a focus on sustainable profitability
  • Being a proactive trustworthy partner taking a multidimensional view in becoming the leader in life at home
  • Identifying and evaluating business opportunities to enable IKEA organisations to make optimum decisions
  • Initiating and supporting the development of new ways of working, with focus on simplicity
  • Providing relevant and user friendly business information standardised for all IKEA organisations



  • To ensure that the store is always a safe and secure environment for visitors and co- workers and that our property is safeguarded.
  • Be proactive in using all the information and tools available, to ensure a multidimensional approach to steering the business in order to achieve growth and sustained long term profitability with our customers in focus.
  • To always look at the store through the eyes of our customers and walk the shop floor at different times throughout the opening hours, often together with the commercial team and use this opportunity to interact with customers and co-workers and understand what is working and what is not.


  • Proactively working with local market data to understand peoples’ life at home in order to support sales growth.
  • Understanding the IKEA range and commercial priorities in order to support and contribute to the commercial agenda.
  • Having the full overview of the Profit & Loss (P&L) for the store and understand how different actions impact the different lines in the P&L.
  • Seeking and identifying business opportunities which will grow sales and improve gross profit by using all available information and benchmarking with other stores.
  • Working with the colleagues to secure the effective implementation of tools, working methods and best practice, in order secure a strong retail foundation and raise our existing base.
  • Driving sales growth by being aware of the top sellers, supporting the range renewal process and making most effective use of price adjustments.
  • Securing knowledge and understanding of all the components driving Gross Margin throughout the store, so that we work together to maximise the Gross Profit.
  • Ensuring the impact and changes in the store environment has on customers’ shopping behaviours and co-workers working methods.


  • To be partner with the Store Manager in co-ordinating the Management process by actively contributing to the development of the store Business Plan, ensuring it is aligned with IKEA global directions, the country’s priorities and local potential.
  • To support the development of our local Marketing Plan and Commercial Strategy.
  • Supporting the management team to create Actions Plans for their areas of responsibility.
  • Take responsibility to summarise and communicate the Financial Goals (including P&L).
  • To be responsible for securing that the costs are in line with goals and to highlight deviations and potentials, in order that we can take action to achieve our goals.
  • Ensure we work together to close the gap between the performance of our store and other stores.
  • To steer effective use of staffing resources through using productivity measurement to ensure we constantly evaluate and improve our staff planning.
  • Monitor and analyse the staff cost and work with the HR Manager to ensure that we have the appropriate mix of staff to work in the most cost efficient way and meet our staff cost budget.


Having a proper knowledge and ability to partner with the Store Manager in achieving excellence in operations. BNOM is responsible for the following areas and/or departments:

  • Safety and security - Ensuring that the rules and guidelines from the IKEA Group Risk Manual and country legislation are implemented and monitored in order to ensure the safety of our co-workers and visitors and that our property is safeguarded.
  • Property and maintenance - Ensuring the store is in shape as new by managing maintenance and property. To secure that investments are minimise the environmental impact and that consumptions (like energy, gas, water etc.) are as efficient as possible.
  • ASR/Admin., Rules & guidelines and Local Routines – ensuring that the managers understand and agree on expectations and standards within their teams regarding routines and regularly follow up on these.
  • Cash administration and Accounting - Responsible for accurate administration in accordance with the legal framework in our country and the IKEA financial rules.
  • IT – Ensure we are in-line with IKEA standards and have the appropriate approved tools in place to maximise productivity and efficiency.
  • Recovery - Effectively managing the recovery department to achieve the best balance between ASIS sales and costs, in-line with the IKEA commitment to being a responsible company when it comes to sustainability.


  • Previous management experience in a financial/commercial role with proven analytical and numerical skills
  • Experience of setting and implementing action plans, setting budgets, provide clear direction and following up goals.
  • Ability to quickly develop knowledge of the local market and business conditions and take commercial decisions based on this information.
  • Experience of adapting to different styles of working to get the best out of all the team (situational leadership).
  • Ability to engage a receiver by creating a passion for your plans.
  • Ability to confront and manage poor performance.
  • High level of proficiency in Microsoft Office applications (especially Excel)